Privacy Policy
Effetive Date: January 22, 2024
Introduction
Welcome to a dynamic set of artifical intelligence services ("Service"), operated by Conversate ("we", "us", or "our"). We are committed to protecting your privacy and ensuring you understand how your information is being used. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information that we receive through our Service.
1. Information Collection and Use
1.1 Types of Data Collected
Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to, your name, email address, and phone number.
Usage Data: We may also collect information on how the Service is accessed and used. This Usage Data may include your computer's IP address, browser type, browser version, the pages of our Service you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Conversation Data: We collect and store your conversation data with our AI agents and other users for service improvement, troubleshooting, and compliance purposes.
1.2 Lawful Basis for Processing
We process your data on the basis of consent, contract necessity, legal obligation, vital interests, public task, or legitimate interests.
1.3 Use of Data
Your data is used for enhancing, personalizing, and supporting your experience on the Service, which includes communicating with you and improving the overall functionality of the Service.
2. Data Sharing and Disclosure
2.1 With Consent and For Legal Reasons
We will share personal information with companies, organizations, or individuals outside of Conversate when we have your consent to do so or when required for legal reasons.
3. Data Storage and Security
3.1 Security Measures
We use industry-standard measures to protect the information under our control from loss, misuse, and alteration.
3.2 Cross-Border Data Transfer
Personal data collected by us may be stored and processed in the United States of America, where our servers are located. By using our Service, you consent to the transfer of your data to these locations.
4. User Rights
4.1 Data Subject Rights
You have the right to access, rectify, erase, restrict processing, and other rights concerning your personal data.
4.2 Consent Management
You can manage your consent for data processing at any time through our Service.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and maintain certain information.
6. Children's Privacy
Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under this age.
7. Data Retention Policy
We retain your personal data only for as long as necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of our Service, making data-driven business decisions, complying with our legal obligations, and resolving disputes.
8. Impact Assessments
We conduct Data Protection Impact Assessments for processing activities that pose a high risk to the rights and freedoms of individuals.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
10. Data Breach Notification
In the event of a data breach, we have procedures in place to deal with it effectively and will notify you and any applicable regulator when we are legally required to do so.
11. Complaint Mechanism
If you believe that we are not processing your data in accordance with the law, you have a right to lodge a complaint with a supervisory authority.12. Contact Us
For any questions about this Privacy Policy or our data practices, or to contact our Data Protection Officer, please reach out to us at:
- Email: hello@conversate.today
- Address: 6490 Fox Street, West Vancouver, British Columbia, Canada, V7W 2C4